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AMS

ams

Our internal team

Application Maintenance System (AMS) is the IT service created for companies who need to delegate ordinary maintenance activities in order to set the focus on the high-priority activities and projects.
Sydea has an internal AMS team made up of consultants and developers – working almost remotely – who take charge of requests by a troble ticket management tool; each ticket is analysed and routed to the competence unit in order to be resolved within the service level agreements (SLA).